Effective Date: July 24, 2025
Business Name: PickBazaar
Website: www.pickbazaar.com
Contact: support@pickbazaar.com
At PickBazaar, we aim to provide a smooth and flexible cancellation process. This Cancellation Policy outlines the conditions under which orders may be canceled and how such requests are handled.
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1. Order Cancellation by Customer
Customers can cancel an order under the following conditions:
Before Order Processing:
You may cancel your order before the vendor accepts or dispatches the order. No cancellation charges will apply in this case.
After Order Acceptance:
If the vendor has already accepted and started preparing or packing your order, cancellation may not be permitted, especially for perishable items.
Cancellation Time Frame:
Grocery/Pharmacy/Restaurant orders: Within 5 minutes of placing the order
Electronics/Fashion/Appliances: Before shipping/dispatched status is shown
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2. Non-Cancellable Orders
The following types of orders cannot be canceled once placed:
Orders containing perishable items (e.g., fresh food, bakery, dairy) after processing
Restaurant orders once food preparation has started
Flash sale or promotional items marked as “Non-Cancellable”
Custom or special-order items
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3. How to Cancel an Order
To cancel your order:
Go to “My Orders” section in the PickBazaar app or website
Click “Cancel” on the order you want to cancel (if still eligible)
Or contact our support at support@pickbazaar.com with your order ID
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4. Refund on Cancellation
Prepaid Orders: Full refund will be issued to your original payment method within 3–5 business days
Cash on Delivery (COD): No refund is applicable unless payment has been made in advance or through wallet
Wallet Payments: Refunded to PickBazaar Wallet within 24 hours
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5. Cancellation by Vendor or PickBazaar
In rare cases, your order may be canceled due to:
Product unavailability
Delivery location out of service area
Vendor closure or technical issues
Payment not received or failed transactions
In such cases, you will be notified immediately and a full refund will be processed automatically.
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6. Auto-Cancellation
Orders may be automatically canceled if:
No response is received from the vendor within a certain time
Delivery fails due to incorrect address or unreachable customer
Repeated COD order rejections
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7. Disputes and Escalation
If you have any issues with a cancellation or believe you were wrongly denied the right to cancel, please reach out to our customer support at support@pickbazaar.com. We will investigate and respond within 24–48 hours.
